Return Request - Shine On

☐A – RETURN FOR CREDIT

☐B - FAULTY ITEM

☐C - WRONG PRODUCT

Your Name:

Your Order Number:

Your Credit Note Number:

#	Item Description	Qty	Reason	Comments

A - TO RETURN AN ITEM FOR A CREDIT

Re-seal your item/s in the original courier packaging. If you do not have the original courier packaging, repackage using a suitable alternative. Please note all return shipping costs is at the customer’s own expense.
Ensure the returns form has all boxes completed including the CRN Return number, your name and order number and it is enclosed inside your returns parcel and send to:

Shine On Limited
ATTN: RETURNS
38 Karepiro Drive,
Stanmore Bay, Whangaparaoa,
Auckland 0932, New Zealand
Once your return has been received at our HQ warehouse, we will assess its eligibility for a store credit based on our refund policy https://shineon.co.nz/pages/returns-policy (See above for list of any Return Exclusions).
If eligible, your store credit will be processed within 10 working days.
If ineligible, we will advise you and then arrange to courier your return item(s) back to you. Please note, we reserve the right to charge you for the return courier fee on any ineligible returned item(s).
Your store credit will be sent via email confirming your returned item(s) as soon as the return is found eligible.

Should you not receive your store credit after 10 working days please check your SPAM/JUNK Folder as it may have snuck into there.

B - DAMAGED OR FAULTY GOODS

Sometimes unforeseen faults can happen and we apologise for the inconvenience. For a faulty return:

Re-seal your faulty item/s in the original packaging. If you do not have the original packaging, repackage using a suitable alternative. Please include your return form and make sure to write down the fault and where it is on the garment. Please note we will refund for the return postage costs for the faulty return.
Please arrange to put your Return CRN number on the outside of your return parcel and send to:

Shine On Limited
ATTN: RETURNS
38 Karepiro Drive,
Stanmore Bay, Whangaparaoa,
Auckland 0932, New Zealand
Once your faulty item has been received a refund will be processed for you back to the payment method used on the order. All return postage costs will be refunded back to you. Please allow 10 working days for the refund to be processed.

Shine On promises to uphold our end of the deal and do this in accordance with the Consumer Guarantees Act.

Shine On reserves the right not to accept the return of a faulty product where we have inspected the returned faulty item(s) and can reasonably assess that the fault is a result of:

Damage caused by neglect or misuse (for example, treatment inconsistent with the product’s care instructions or wash guide) or;
Usual wear and tear following use of product

C - WRONG ITEM RECEIVED

Occasionally we may get it wrong. We apologise for the inconvenience. If you should receive a wrong item in all instances please arrange to:

Lodge a Return request. Once we pick up the request, we will to send you the correct item as soon as possible including a Return Postage Label to send back the incorrect item with.
Re-seal your wrong item/s in the original packaging. If you do not have the original packaging, repackage using a suitable alternative. Please include your return form and write down the item you should have received and the name of the wrong item you did receive for good measure.
Please send back the incorrect item with the received Return Postage Label to the below address:

Shine On Limited
ATTN: RETURNS
38 Karepiro Drive,
Stanmore Bay, Whangaparaoa,
Auckland 0932, New Zealand

Should we be unable to supply the correct item, we will contact you via email to arrange a full refund including postage to send back the incorrect item.